Privacy Policy

Baucom Service Group respects your privacy. This page explains what we collect when you use this site, why we collect it, and how you can ask us to change or delete it.

Information you give us

When you submit a service request, we collect your name, email address, phone number if you provide one, the type of work you need, and the details of your message. When you subscribe to the Homeowner Digest, we collect your email address and your name if you provide one. We send a confirmation email first. After you confirm, we email a welcome message with your subscriber discount. We use this information to respond to you, schedule work, and send the newsletter you asked for.

Information collected automatically

We use an analytics tool to understand how visitors navigate the site. It records page views, referring links, general device and browser information, and approximate location derived from your IP address. It also captures anonymized session activity with input masking so that text you type into forms is not recorded. We do not use this data to identify you personally.

How we use your information

• To respond to service requests, quotes, and questions
• To schedule, perform, and follow up on work you hire us to do
• To send the Homeowner Digest and apply subscriber discounts you have earned
• To improve the content and performance of this website

Sharing

We do not sell your personal information. We share it only with service providers that help us operate the business, such as email delivery and scheduling tools, and only to the extent they need it to perform that work. We may also disclose information when the law requires it.

Retention

We keep service inquiries for as long as we need them for business and recordkeeping purposes, and newsletter subscriptions until you unsubscribe.

Your choices

You can unsubscribe from the Homeowner Digest at any time using the link in any email. To request a copy of the information we hold about you, or to ask us to correct or delete it, email [email protected].

Children

This site is intended for adults arranging home services. We do not knowingly collect information from children.

Changes to this policy

If we change how we handle your information, we will update this page and revise the date above.

Contact

Questions about this policy can go to [email protected], or reach us at the phone number listed in the footer.